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Market management

Keeping Vendors Happy

Happy vendors make a great market. Here is how to keep them coming back.

Keeping Vendors Happy
Photo: Nilo Velez via Openverse (CC0)

Vendors are your market

A market is only as good as its vendors, so keeping them happy is not a nicety, it is the core of a healthy market. Vendors who feel valued return and recommend your market to others.

Make participating easy

Vendors juggle a lot. A market that makes booking, payment, and communication simple removes friction from their week, which they notice and appreciate. Ease is a real form of respect.

Communicate clearly

Vendors want to know what is happening: schedule changes, weather, expectations. Clear, timely communication keeps them informed and confident, and prevents the frustration that comes from being left guessing.

Be fair and consistent

Consistent, fair treatment, in allocation, fees, and rules, builds trust. Vendors accept a lot from a market they see as fair, and leave one they see as arbitrary, however good the foot traffic.

Key takeaways
  • Vendors are the heart of your market
  • Make participating easy and low friction
  • Communicate clearly and in good time
  • Be fair and consistent to build trust
Julien Jimenez
Written by

Julien Jimenez

Julien Jimenez is an independent software builder based in Paris. He designs, ships, and operates focused SaaS products for small businesses and independent professionals. Read the full author page.

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